Returns & Exchanges

The only things I can not accept returns or exchanges are chains, earrings (for hygiene reasons) and sale items.

All returns must be authorised first. Authorisation must be obtained by email:
All returns must be received 30 days from sale date, must have the original gift box, be in their original **brand-new never worn/used condition** along with the original invoice enclosed in your order.

All items returning from outside the UK must be sent via a tracked mail service and must state on the Customs Declaration Form that it is a 'RETURN' otherwise I will be made to pay customs fees that will be charged to you and deducted from your refund. Once you have posted your return back to Realm of the Witch, please email me the tracking number.​ I cannot be held responsible for items lost in transit.

Realm of the Witch will not reimburse for shipping and handling charges on returns, and will also have to charge shipping and handling on exchanges, unless there has been an error on my part.
If you are returning an item because it is damaged, I will examine the item(s) and then determine if a refund is appropriate.