Refund Policy

NON-UK BUYERS: (Ireland, France, Germany, Europe, USA, Canada, New Zealand & Australia) Discounted Shipping & Import Information:

SHIPPING COSTS: You only need to pay for this service ONCE as all orders are sent with combined shipping/posting. You will only be charged shipping at the rate of what it costs me. Royal Mail charges increase in April each year.

IMPORT DUTIES, TAXES AND CHARGES are NOT INCLUDED in the item price or Shipping charges. These charges are the buyer's responsibility. Please check with your country's Customs & Excise Department to determine what these additional costs will be, and the legal requirements for importing any items into your country, prior to buying.

On the Customs Form CN22 I do not describe the value of items below the retail value, or mark packages as "Gifts" ~ international government regulations prohibit such behaviour.

If an item is returned by the Royal Mail to Realm of the Witch, where the Buyer failed to collect the package from the postal carriers, or the package is returned and marked as "Incomplete Address", the Buyer will be refunded their payment less the cost of Shipping. If the Buyer wants the package to be sent again, additional Shipping will be charged.

I regret that I am unable to mark parcels with 'leave in porch', 'leave with neighbour' (or similar instruction) due to possible theft. These kinds of instructions are contrary to PayPal's Buyer Protection rules.

Delivery to Ireland & Europe usually takes 5-15 days from my dispatch date, and delivery to the USA, Canada & Australia can take between 7-25 days from my dispatch date. The Royal Mail will not consider that an item is lost until 25 working days have passed since the time the item was posted. I am bound by the same rules. If you think the item has been lost, please contact me and as soon as 25 working days have passed, I will be happy to replace or refund your purchase.