FAQ

Contact: support@realmofthewitch.net

How to Order on Realm of the Witch

Ordering from Realm of the Witch is very simple. All it takes is four clicks!

Select your country's currency in the top right hand corner of the website where you will see a flag. Scroll down to your country and click. That will automatically convert the price for you at today's exchange rate
Select the item/s you want to purchase
Add it to your shopping cauldron 
Complete the Payment 

**The currency converter will take you as far as checkout, but the checkout only accepts GBP currency, while you can change the currency on the website so you know how much your order will be, the amount taken will always be in GBP (Great British Pounds) only.** 

I do everything I possibly can to ensure your shopping experience with me is a magical one and I hope to think that everyone would like to come back and shop with me again. I have lots of repeat customers who leave me great feedback on my Facebook page, so please, if you feel unsure about ordering from me for the first time, just hop on over to the page and take a look at the posts by clicking the 'Reviews' tab, from customers to see for yourself.

Do you ship to my country?

I ship almost everywhere from the UK, (Second Class Signed For), USA, Canada, Australia and New Zealand, but I can and frequently do ship anywhere in the world.
All products are sent via Tracked Royal Mail.

Larger items weighing over 2kg are sent via courier with a tracking number within 1-3 days.

All shipping rates are sent based on weight and parcel size.

Customers are always advised that any import duties are the responsibility of the buyer.

For US shipments we would expect your order to be with you within 5 - 10 working days, and the rest of the world should be between 7 - 10 working days (excluding day of dispatch).

However, due to the shipping network and items that are outside of our control, i.e. customs at receiving end, I ask that you allow up to a maximum of 30 working days (counting only Mon - Fri) for your order to get to you.

Orders for multiple items may be shipped in more than one box to keep shipping prices as low as possible.

What Currency Is Used To Make The Charge?
All transactions are based in British Pounds sterling.

If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

**Please be aware that some orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer's responsibility and will not be reimbursed by Realm of the Witch.**

What Happens Once I've Placed My Order?
This website's checkout only accepts GBP (British Pounds) currency, while you can change the currency on the website with the currency converter in the top right hand corner of the website, so you know how much your order will be, the amount taken will always be in GBP only.

Once completing your purchase, you will receive an order confirmation via email and/or text message (depending on the information you provided at check out) containing relevant postal information.

What If I Order An In Stock Item At The Same Time As A PRE-ORDER Item?
In this case your order will be shipped together when the pre-order item comes in stock. If you would like the in stock items shipped immediately, please order separately from the pre-order item.

My catalogue is effectively this website, so I don't offer a paper catalogue at this time as new items are added on such a regular basis, a catalogue would be too costly to keep updating.

Returns and Exchanges

The only things I can not accept returns or exchanges are chains, earrings (for hygiene reasons) and sale items.
All returns must be authorised first. Authorisation must be obtained by email: support@realmofthewitch.net
All returns must be received 30 days from sale date, must have the original gift box, be in their original **brand-new never worn/used condition** along with the original invoice enclosed in your order.

All items returning from outside the UK must be sent via a tracked mail service and must state on the Customs Declaration Form that it is a 'RETURN' otherwise I will be made to pay customs fees that will be charged to you and deducted from your refund. Once you have posted your return back to Realm of the Witch, please email me the tracking number.​ I cannot be held responsible for items lost in transit.

Realm of the Witch will not reimburse for shipping and handling charges on returns, and will also have to charge shipping and handling on exchanges, unless there has been an error on my part.
If you are returning an item because it is damaged, I will examine the item(s) and then determine if a refund is appropriate. 

Unclaimed Parcels

All parcels returned to Realm of the Witch as ‘Unclaimed’ or ‘Refused’, are subject to extra shipping costs to have them re-sent, and could be subject to return import fees.

If you choose to have the item refunded, the original shipping cost will not be refunded. Please, always check your tracking information if a parcel hasn’t arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery.

The name Realm of the Witch is a registered trademarked business

Your Privacy

What information do we collect?
This site collects information from you when you register on the site to place an order.

When ordering or registering, the site may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.

You may, however, visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How does this site use your information?
This site may use the information collected from you when you register, purchase products, surf the website, or use certain other site features in the following ways:
To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow the site to better service you in responding to your customer service requests.
To quickly process your transactions.

How does this site protect visitor information?
This site implements a variety of security measures to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, the site offers the use of a secure server.

All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the site's databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.

For instance, the site use cookies to help remember and process the items in your shopping cart.

They are also used to help the site understand your preferences based on previous or current site activity, which enables the site to provide you with improved services.

The site also use cookies to help compile aggregate data about site traffic and site interaction so that I can offer better site experiences and tools in the future.

The site may contract with third-party service providers to assist us in better understanding our site visitors.

These service providers are not permitted to use the information collected on my behalf except to help me conduct and improve my business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

You do this through your browser (like Netscape Navigator or Internet Explorer) settings.

Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.

If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

Do we disclose the information we collect to outside parties?
I **do not sell, trade, or otherwise transfer to outside parties** your personally identifiable information, ever.

The term "outside parties" does not include Realm of the Witch.

It also does not include website hosting partners and other parties who assist us in operating our website, conducting my business, or servicing you, so long as those parties agree to keep this information confidential.

The site may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Changes to this policy
If the site decides to change the privacy policy, the site will post those changes on this page.

Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 10 2018.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.